Terms and Conditions
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We deliver your order right away. We will normally send your order to you in 3-5 business days. If your item is not in stock, we will email you before deciding how to proceed.

All prices displayed are inclusive of VAT.

Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you need to reach us, please use the Contact Us link on the store page.

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.


Returns & Refunds Policy
If a product offered is not as described, your sole remedy is to return it in an unused condition. Please contact us, tel. 07030 331 030, if you need to return an item. We reserve the right to charge for time and materials arising from incorrectly returned items. Any carriage costs incurred by the buyer are the buyer's responsibility.


Privacy Policy
We treat the issue of information security seriously. Cookies are used when you browse thro' the store to aid you during your online shopping on the website. This site does not automatically capture or store personal information, other than logging the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics which we use to evaluate the use of the site. We do not use cookies for collecting user information.

Information entered in online forms during any online purchase are processed by our secure server. This information will be used by Aquarium Supermarket only and will not be passed on to any third parties. This privacy policy only covers this site, any links to other websites are not covered by this policy.

Arrived here from Checkout? Please do not use your browser button to return. - Use Checkout link at top of page to ensure your shopping cart items are not lost.